Our Return/Refund Policy
At Robson’s we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.
Our Return/Refund Policy
If for any reason you are not satisfied with your purchase, you may return it within 15 days of purchase* We will credit your original method of payment, excluding delivery charges.
*Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents.
Robsons purchases shipped to a store may only be returned at the store location.
If you purchased an item from robsons.com and had it shipped directly to you, please follow the instructions on your packing slip (also listed below):
- Indicate the return reason in the Return Reason column on the front of the packing slip next to the line item you are returning.
- Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
- Affix the pre-printed return shipping label from the front of your packing slip to the outside of your shipping box.
- Affix the return address label from the front of your packing slip to the top left corner of your shipping box.
- Please ship your merchandise pre-paid and insured for the full purchase price to the address indicated on your packing slip.
Please Note:
- Your packing slip must accompany your return.
- All returns are subject to inspection by our Quality Assurance team before a refund is processed.
- We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return.